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Product & Order Support

Frequently Asked Questions

From choosing an aircraft to confirming an order. Find answers about our product range, configurations, documentation, shipping and support.

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Aircraft & Components

Find the right starting point for your product inquiry.

Which aircraft and components can I ask about?

You can inquire about FPV aircraft, interceptor platforms, fixed-wing VTOL aircraft and supporting components: cameras, motors, frames, propellers, flight controllers, ESCs, video links, antennas and batteries. Send the model or category you need so we can confirm current options and availability.

How does AET support product sourcing?

AET brings together aircraft platforms, components and project coordination. We can clarify the proposed product, configuration and supporting information. Ask about the supply source and available documentation for the specific item you are considering.

How can I check whether a component fits my aircraft?

Send the aircraft model, exact component part number and any specification sheets or clear photos. Useful details include mounting dimensions, connectors, electrical ratings and supported interfaces. Compatibility should be confirmed for the complete configuration before ordering.

Can I request current product photos before ordering?

Yes. Tell us the product or model you are considering. Ask for current photos and the model-specific information you need to review your quotation.

Samples & Ordering

Prepare a clear inquiry and understand the proposed order.

What should I include in a quotation request?

Include the product or category, model if known, quantity, destination country and any required delivery date. Tell us whether you need a complete aircraft or individual parts. Attach existing product information where helpful so we can clarify the specification and prepare a tailored response.

Can I request a sample before placing a larger order?

Ask about sample availability for the model you want to evaluate. Sample quantity, configuration, price, shipping cost and timing will be confirmed in the quotation. Evaluate the sample against the agreed requirements before finalizing a larger order.

What is the minimum order quantity?

Minimum quantities vary by product, availability and customization requirements. Tell us the quantity you are considering, including sample or repeat-order needs, so we can confirm the applicable minimum and pricing for that item.

How are pricing, payment and order details confirmed?

The quotation should identify the product, configuration, quantity, currency, included items, shipping terms and payment conditions. Review its validity period and exclusions before confirming an order. Changes to quantity or specification may require a revised quotation.

Branding & Configuration

Discuss project requirements before choosing a configuration.

Can I request my own branding or packaging?

Share your logo, preferred packaging and expected quantity. Branding options depend on the product and supply arrangement. Available options, sample approval, any setup cost and minimum quantity will be confirmed before an order is agreed.

Can I request a different product configuration?

Describe your application and product requirements. We can discuss available configurations and confirm which options can be supplied. Any change should be recorded in the agreed specification, together with its effect on price and delivery timing.

Can repeat orders use the same specification?

Reference the previous order and its agreed model and configuration. Ask us to reconfirm component versions, availability and any proposed substitutions. Keeping an approved specification helps make differences between orders clear.

Quality & Documentation

Confirm what is supplied and which records are available.

What quality information can I request?

Ask for the inspection or functional-check information available for your proposed product. Acceptance criteria, inspection scope and any requested records should be agreed before the order. Available checks and documents vary by model and supply source.

Can I request specifications, manuals or product photos?

Yes. Tell us the model and information you need, such as dimensions, electrical specifications, interface details, manuals or current photos. We will confirm which materials are available. Use the agreed model-specific documents when reviewing a purchase.

Are certifications and customs documents available?

Document availability depends on the product and destination. Send the exact model, destination country and documents your importer requires. Certificates, declarations and shipment paperwork need to be checked for the proposed order; website images do not establish certification.

Delivery & Shipping

Clarify timing, destination and transport requirements.

How long will my order take?

Timing depends on product, quantity, availability, customization and inspection requirements. Ask for the expected dispatch date and transit estimate in your quotation. Preparation time is separate from carrier transit and customs clearance.

Can you arrange shipping to my country?

Send the destination country and city or postcode so we can check shipping options. Transport method, cost, import responsibilities and delivery terms should be agreed before shipment. Availability varies by product and destination.

Can batteries be included in the shipment?

Tell us whether batteries are required, their quantity and destination. Battery transport may need a suitable carrier, specific packaging and supporting documents. Availability, cost and any separate-shipment requirement must be confirmed for your order.

After-sales & Support

Know what to confirm before delivery and how to report an issue.

What warranty or after-sales support is included?

Ask for the terms for the specific product before ordering. Coverage, duration, exclusions, return arrangements and responsibility for shipping costs should be stated in the agreed terms. Conditions may differ between aircraft and components.

What should I do if an item arrives damaged or incorrect?

Keep the packaging and take clear photos of the parcel, shipping label and affected item. Contact us promptly with the order reference, model, quantity and a description of the issue. Avoid using a visibly damaged item while the next steps are reviewed.

Can I request replacement parts or additional support?

Send the aircraft or component model, order reference if available, and the part you need. Photos and product documents help identify the correct item. We will confirm replacement availability and support options for your product.

Ready to discuss your requirements?

Send the product, quantity and destination. Let’s clarify the details for your project.

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